Frequently Asked Questions
A: Yes our delivered pricing does, although additional fees may apply for areas farther out. Remember prices do not include sales tax. Customer pickup pricing does not- it is truly customer pickup and self service.
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
A: No. We arrive early to set up so you get the entire rental time to play.
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
A: No. The jump should be clean when you get it. Inflatable Party Magic LLC cleans and disinfects after every rental.
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100ÃÂ´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
A: You can change your party rental to a different date, but otherwise, deposits are non-refundable and will not be refunded unless it is raining on the day of the party or below 40 degrees. If it is raining on your party date or below 40 degrees, a driver will contact you to see if you want to go ahead with your rental or cancel. If you choose to cancel due to the weather conditions as stated, we will not deliver it to you and anything you have already paid will be refunded to you. If you choose to keep your rental, we will deliver and full payment will be due. No refunds or discounts will be given at that point even it rains all day or temperatures are below 40.
A: Yes all orders require a $50 Credit Card deposit.
A: Most of our jumps (all of our standard jumps for example) are 15ÃÂ´x15ÃÂ´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
A: Check the requirements listed with each jump. Also, make sure you have at least a 4ÃÂ´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we canÃÂ´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
A: Yes. You will be given a copy upon delivery or pickup if you chose customer pickup.
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. Use of Silly string in one of our inflatables results in a cleaning and damage fee of $500.00.
Thanks for visiting our frequently asked questions. We hope it helped you prepare for your party.
Still have a question? Call or Write: firstname.lastname@example.org 817-800-8618