These items will help you prepare for your bounce house rental:
- A clear path from the street all the way to your setup area
- The water slides require a 3-4' path since they are so large. (we cannot lift the 500 pound jump over your wall, A/C unit or through your house). If you do not have a clear path of 3 to 4 ft, be prepared to setup the inflatable in your front yard as we will not be able to fit it through an area less than this.
- If you have stairs or a tiered backyard please call the office to discuss setup options.
- Please note that some of our largest rental items do require more than even a 4ft path. If that is true, that will be stated under the setup area of that item on our website.
- You will need to clear the setup area of any animal waste (must be picked up in the area that we set the rental items) rocks, stickers or sharp objects (or doggie traps).
- We don't set up inflatables on rocks- if you had planned to setup on gravel or any type of rocks, you will find an alternate place for setup.
- You will receive pre-rental reminders- Review these and make sure that all of your delivery information is listed correctly.
- If you plan to setup on concrete or turf and you marked grass setup- contact our office immediately as we will need to change that setting so that the drivers bring sandbags for setup. There is a surface setup fee for concrete. Our drivers cannot return to our shop on delivery day for sandbags so make sure you have ordered those if you plan to setup on concrete or turf.
Generator Rentals: If you have ordered a Generator with your water slide rental, please note that they will come with a full tank of gas. This tank of gas will normally run about 4 hours. This can be variable with different conditions. We do not provide gas for a refill. We only provide a full tank on the generator when it arrives to you. You will need to have a gas can with unleaded fuel to refill the generator if you event runs longer than 4 hours. We recommend you opening the gas lid and checking after 4 hours. If it is low fuel, shut down the generator and refill. Then start back up and continue. Never refill a generator while it is runnin
Additional Water Slide Delivery information reminders:
Churches, Schools, Businesses, and Public Venues: A time will be specifically scheduled with you for drop off and pickup. That is normally one hour before your start time. In some instances, we may have to arrive much earlier to guarantee you items to be set up ontime if you have a larger order. Please call our offices if you have questions about your deliver or setup at 817-800-8618.
Home Deliveries:We will be deliveing your water slide rental between 7:30am and the beginning time you have selected on your order and we will pickup within 3 hours after the end time you selected on your order unless we have already set up a specialized time with you. For churches, schools, corporations, and colleges. We will setup specialized delivery times with you as the units cannot be left unattended. If you have already spoke with us and setup specialized times, we will have that noted on your paperwork and have a specific delivery time assiged to you.
If you selected a party time frame of longer than 8 hours, you are being charged at a rate of 7% extra for every hour over 8 hours. This was added in at the time you selected a longer time frame than 8 hours. The order times selected cannot be changed in less than 48 hours before the day of the party.
Specific time deliveries are not available unless you have that arranged with our company. We normally only do specific time deliveries for our school, church, corporate, and college events. There is a specific time delivery fee of $50 for backyard or park parties. We deliver all deliveries between 8 am and the time that you specified as your order start time and pickup after the ending time specified on your order. Backyard party pickup times are also done on a range between your ending time and 11pm as you naturally fall in the pickup route.
Underground Lines and Water Lines: All Inflatable units and tents must be staked in the ground with 18" stakes (inflatables) & 36" stakes (tents). If you have water lines or underground lines in the area you wish to place your inflatable or tent, you must mark with flags the location of each line before we arrive to install your inflatable or tent. Inflatable Party Magic neither accepts or assumes any responsibility for broken or damaged underground lines of any kind (water, electrical, etc). It is the responsibility of the Lessee to advise the Leaser as to the location of any such underground lines. These lines should be clearly found and marked with flags prior to the arrival of Inflatable Party Magic. We will accept no responsibility or be responsible for any damages or costs incurred for repairing any underground lines or water lines for any reason.
Specific time deliveries are not available unless you have that arranged with our company. We normally only do specific time deliveries for our school, church, corporate, and college events. There is a specific time delivery fee of $50 for backyard or park parties. We deliver all deliveries between 8 am and the time that you specified as your party start time and pickup after the ending time specified for your event. Backyard party pickup times are also done on a range between your ending time and 11pm as you naturally fall in the pickup route.
Additional Delivery-specific info:
Setup: You are required to be on-site at the setup time we have indicated we will be arriving so that we can ensure that we are setup to your satisfaction (location of where we place the units). Keep in mind some units may not be able to go exactly where you planned if there is a pitch/electric wires/setup problems; but our staff will get as close to your ideal location as possible if that were to happen. Please make sure you are on site between 8am and the start time of your order. Be certain you also have space for the truck/trailer to park prior to our arrival. Unfortunately, our staff cannot wait for someone to arrive on site or move the inflatable/tent after it is already setup.
Bad Weather: If the weather turns bad and it is raining, you can decide to move your party to another date or cancel and receive a raincheck that is good for one year before we have delivered and setup. Once it is delivered and setup, no rainchecks are discounts are given. Deposits are non-refundable. You can change your party rental to a different date, but otherwise, deposits are non-refundable and will not be refunded. We will give you a raincheck that is good for one year. If you have already paid in full, we can refund everything over the deposit less a 5% re-stocking fee to cover transaction fees we incurred. You can choose to take a raincheck for the full amount instead of a refund for the amount over the deposit and receive a raincheck for 100% of everything you have paid.
Note: Unless, the weather is so bad as to risk our equipment, we leave the decision up to you since your area might not be affected by weather conditions as much as another. Our main safety concern is wind. When winds go higher than approx. 20 MPH, jumps become unsafe regardless of our tie down methods. If you are concerned, please call our office. Note: All jumps must be staked or tied down to something. If you have synthetic turf or concrete for your set up area, we will need know this so we can bring the appropriate items to secure your inflatable. Please call if you have questions.
Cancellations: Deposits are non-refundable. We will issue you a raincheck good for one year for any deposit that was paid if you need to cancel for any reason.
Payment must be made prior to or at the time of delivery. We will not setup your inflatable until any remaining balances are paid in full. When paying with cash we ask for exact change as our drivers do not carry change with them. Due to the amount of returned checks, We no longer accept checks as a form of payment. Churches, Schools and businesses that have rented from us before and have a working relationsip with us can give us a business check upon delivery, but members of the church, school, or business cannot write personal checks. We do not accept personal checks for any reason! If Gratuity is deserved, it is welcomed for our Delivery personnel.
Make sure if any other inflatable vendors, individuals, or amusement companies, will be providing additional inflatables or amusement devices, that you have provided that information to Inflatable Party Magic LLC so we can verify that they meet the minimum requirements of Texas law regarding inflatables and amusement devices per the Texas Department of Insurance. These requirements are state law and we have a duty to follow them as well as have the required insurance and annual state inspection certificates. We cannot setup with other inflatables or amusement vendors that do not meet the minimum requirements of the law. These inflatables would be considered illegal for use in the state of Texas and we cannot be a part of such an act for safety and legal reasons.