Refund & Cancellation Policy

Deposits are non-refundable. If you need to cancel, we will issue a raincheck for your deposit good for one year.

If you have already paid in full, you have two options:

• Raincheck: Apply 100% of your payment toward a future rental, valid for one year.
• Partial Refund: Receive a refund of the amount paid above your deposit, minus a 5% restocking & credit-card transaction fee. (Your deposit will be converted to a raincheck.)

Any item cancelled on the day of delivery is subject to a 25% restocking fee.

Weather cancellations: If we determine weather conditions (lightning, high winds, etc.) make operation unsafe, we reserve the right to cancel. You may either:

• Receive a full refund of all payments made.
• Or convert your payment to a one-year raincheck.

Note: Items cancelled at delivery with less than 24-hour notice are non-refundable, with no rainchecks or credits.

 

Changes in Rental

Life happens—we get it. You may change your party date or swap to a different unit at any time, at no extra fee.

However, deposit forfeiture applies if you choose to cancel outright: since we’ve reserved equipment especially for you, the deposit is non-refundable if you do not move or convert your booking.

Payment Methods

We accept all major credit & debit cards at booking. Your balance may be charged to the same card up through the Thursday prior to your event.

If not paid by Thursday, the remaining balance may be paid in cash upon delivery.

Personal checks are not accepted, except for churches or schools paying from their official accounts.

Schools & businesses with established accounts may use purchase orders (P.O.’s).

Delivery & Pickup Times

Standard rentals cover up to 8 hours of use.

• Residential: We deliver between 8 AM and your event’s start time, then pick up after your end time. Pickup may occur up to 3 hours later, depending on route schedules.
• Extended Use: Want more than 8 hours? We automatically add 7% of the base rental rate for each additional hour.
• Public/Non-Residential: We schedule delivery when someone will be on-site, and pickup when you depart—equipment cannot be left unattended.

We’ll work closely with you to nail down exact windows for public venues or events outside normal delivery routes.