Inflatable Party Magic Company Policies & Rental Guidelines
At Inflatable Party Magic, we’re dedicated to delivering safe, seamless, and stress-free party rentals across the DFW area. Below you’ll find our full policies on refunds, cancellations, payments, delivery & pickup windows, and more—so you know exactly what to expect and can focus on making your event unforgettable.
The Party-First Promise
Family events shouldn't come with fine print. Since 2002, Inflatable Party Magic has built our policies around one simple idea — families deserve clarity and fairness from the very first phone call. That means clear pricing with nothing hidden, one of the most customer-friendly cancellation policies in the DFW party rental industry, rain checks good for a full year when Texas weather has other plans, professional setup with full safety checks on every rental, and a crew that treats your event like their own kid's birthday.
Most DFW party rental companies keep your full payment as a raincheck if you cancel — with no option for any money back. We do it differently. That's never been our style, and everything on this page explains why.
Texas Weather? We Have One of the Most Flexible Weather Policies in DFW.
Cancel your rental anytime before our crew arrives at your location — no day-of penalty. Your deposit converts to a one-year raincheck, and any amount paid above your deposit can become a full raincheck or a refund minus a 5% restocking and transaction fee. Your family's safety always comes first.
Our Policies at a Glance
Booking & Payments
- Deposit: 15% of rental total or $50, whichever is greater
- Accepted: Visa, MasterCard, Discover, American Express, cash
- Balance due on the day of your event (pay cash at delivery if not already paid)
- Personal checks: welcome from churches and schools with official accounts
- Purchase orders: welcome from schools and businesses with established accounts
- Holiday weeks (the week of July 4th and Halloween) include holiday pricing that covers staff holiday pay and extended support
- Flexible payment plans are available — pay at your own pace with no interest and no fees
Delivery & Rental Period
- Standard rental: up to 8 hours of use for bounce houses, water slides, combos, obstacle courses, tents, tables, chairs, and concessions
- Staffed attractions: mechanical bulls, Euro bungee trampolines, rock walls, and trackless trains include professional operators and are priced per hour
- Residential delivery: between 8 AM and the delivery time on your rental agreement
- Pickup: after your end time, up to 3 hours later depending on our route that day
- Public venues & parks: we coordinate delivery around your on-site arrival so equipment is never left unattended (park delivery service fee applies — see the explanation below)
- Extra hours: 7% of base rate per additional hour
- Overnight: add $75 flat
- Second day: 50% off standard rate
Changes & Cancellations
- Date changes: free and unlimited, any time before your event
- Equipment swaps: free, any time before your event
- Cancel 24+ hours before: deposit converts to a 1-year raincheck; amount above deposit can be a full raincheck or refunded minus 5% fee
- Cancel inside 24 hours of delivery: payment is held as the rental cost, since equipment has already been cleaned, inspected, loaded, and scheduled for your event
Weather Cancellations
- Cancel anytime before our crew arrives at your location — no day-of penalty
- Deposit converts to a one-year raincheck (same as any cancellation)
- Amount paid above your deposit: choose a full raincheck or refund minus 5% restocking and transaction fee
- Once delivery is accepted and setup begins, the rental is active and weather afterward doesn't change the rental total
- During lightning or winds over 15 mph, riders should exit and the unit should be unplugged until conditions clear — then the fun picks back up
Our Service Commitment
- We deliver to hundreds of events every month and maintain an on-time delivery rate exceeding 99%
- If a delivery runs late or equipment doesn't meet our standards, we take responsibility and make it right — with extended rental time, concessions, or another fair resolution
- Our trained delivery crews arrive in uniform, set up your equipment, and walk you through operation before they leave
- Direct owner involvement ensures consistent quality and accountability on every single rental
- Read our complete guide: What to Expect on Your Event Day
Our Cleanliness Commitment & Clean Guarantee
- Every unit is cleaned and sanitized using our 5-step cleaning protocol before it arrives at your event — no exceptions
- The process includes debris removal, deep cleaning with commercial-grade cleaners, sanitization with an EPA-registered hospital disinfectant that kills 99.99% of germs, bacteria, and viruses, complete drying to prevent mold and mildew, and a final pre-delivery inspection
- Tables and chairs go through the same cleaning and sanitization process before every rental
- Every rental is backed by our Clean Guarantee — if your equipment arrives and it isn't clean, call our office right away at (817) 800-8618 and we'll send someone out to clean it on the spot before your event starts
- Our full-time cleaning staff and direct owner involvement keep this standard intact on every order
- See the full details: How We Clean Our Rental Equipment
How It Works: The Details
The section above covers every policy. Below we walk through how each one works in practice so there are no surprises on event day.
Booking Your Rental
A deposit reserves your date and the specific equipment you chose. You can pay in full at booking or use our flexible payment plans — make payments at your own pace with no interest and no fees. Your remaining balance is due on the day of your event. If the balance hasn't been paid by Thursday, it can be paid in cash at delivery.
Delivery Day — How Our Routes Work
Your rental includes a full 8-hour use period — that's 2 to 4 hours longer than most DFW competitors offer for a similar price. Our crew delivers, sets up, anchors, and runs safety checks so everything is ready before your guests arrive. After your event, we return for pickup. Setup and teardown don't count against your 8 hours.
Here's something most companies don't explain clearly: we build our delivery and pickup routes each morning to cover dozens of events across the DFW metroplex. When your delivery window is flexible — anywhere between 8 AM and your event start time — we fit your stop efficiently into the route, and there's no extra charge. Flexible delivery is how our standard pricing stays as low as it does.
When an exact-time delivery is needed. Some events genuinely need an exact arrival window — a wedding ceremony, a corporate program with a hard start, a venue that only grants access during a narrow window. We're happy to do it. But an exact-time delivery means pulling a truck and crew out of the efficient route and dedicating them to a specific arrival, which often pushes staff into overtime or requires them to clock in early or stay late. Between added labor hours and the extra fuel for a dedicated trip, there's a real cost we can't absorb into standard pricing. An exact-time delivery service fee covers that cost. It's the same principle as any premium scheduling — the more specific the window, the more resources it takes.
The good news: most residential birthday parties don't need this. If you can give us a morning or afternoon window, your delivery falls into our standard route and there's no fee at all.
Park & Public Venue Deliveries
Parks, city venues, HOA clubhouses, and public spaces work differently from residential deliveries. Equipment can't be left unattended — someone from your party needs to be on site when we arrive and when we pick up, and the delivery has to be coordinated around your event start and end times rather than fit into our normal route.
Why parks have a delivery service fee ($75–$100). A park delivery is essentially a dedicated trip. Our crew has to arrive at your reservation window, wait if needed, and return at a specific time for pickup — which again means staff overtime or an out-of-route trip and extra fuel. The fee covers the added labor and vehicle time that a park delivery takes beyond a standard residential drop-off. We'd rather explain this up front than hide it in fine print.
Every delivery — residential or park — includes professional setup by our trained crew following strict safety standards: state-inspected equipment, $1 million in occurrence-based liability insurance, and workers' compensation coverage.
Staffed attractions are priced differently. Mechanical bulls, Euro bungee trampolines, rock climbing walls, and trackless trains include professional operators and are priced per hour rather than an 8-hour block. Pricing is clearly shown in each item's description.
Making Changes
Date changes and equipment swaps are always free with no limit. Need to move your party to a different weekend? Want to switch from a bounce house to a water slide? Just call us and we handle it — no fees, no penalty, no matter how many times you change. Moving your date is also the easiest way to preserve your full payment if plans shift.
Cancellations
24+ Hours Before Your Event
Your deposit converts to a one-year raincheck good toward any rental item. If you paid more than your deposit, you choose:
- Full raincheck: 100% of everything you paid becomes credit for a future rental
- Partial refund: amount above your deposit refunded minus 5% restocking and transaction fee; deposit becomes a raincheck
Most DFW competitors hold your entire payment as a raincheck only — with no option for any of it back as a refund.
Inside 24 Hours or Day-Of
By this window, your equipment has been cleaned, inspected, loaded, and routed specifically for your event — and the date can no longer be offered to another family. In this narrow window, the payment is held as the rental cost.
The easy way around this: call us first to move your date. Date changes are always free, so your full payment stays intact toward a future event.
You booked a bounce house and water slide for $550 total. Your deposit was $82.50 (15%). Two weeks before the event, you need to cancel. You can take a $550 raincheck good for one year, or get $467.50 minus 5% ($444.13 back to your card) with the $82.50 deposit becoming a one-year raincheck. Either way, your money stays flexible. Most DFW companies would convert the entire $550 into a raincheck only — no cash-back option at all.
Weather Cancellations
You may cancel anytime before our crew arrives at your location with no day-of penalty. Your deposit converts to a one-year raincheck, and any overpayment can go toward a full raincheck or be refunded minus 5%. Same options as a standard cancellation — without the 24-hour cutoff.
Once delivery is accepted and setup begins, the rental is active. The equipment stays on site for your full rental period, and weather afterward doesn't change the rental total. If lightning or winds over 15 mph develop during your event, riders should exit and the unit should be unplugged until conditions clear — then the fun picks back up.
You booked a $350 bounce house and paid in full. Deposit was $52.50. Friday night the forecast shows all-day storms. You call Saturday morning before our crew leaves — your $52.50 deposit becomes a one-year raincheck, and for the remaining $297.50 you can either add it all to the raincheck ($350 total credit) or get $297.50 minus 5% ($282.63 back to your card). You rebook the following Saturday and apply your raincheck.
Watching the forecast and unsure what to do? Call us. We monitor weather every weekend and are always happy to help you decide. We'd rather reschedule than have any family feel rushed about using equipment in questionable conditions.
Frequently Asked Questions
It converts to a one-year raincheck — good toward any rental item, for any event, within 12 months. It never disappears. If you'd rather not cancel at all, you can change your date for free instead, which keeps your full payment intact. Most DFW party rental companies hold your entire payment as a raincheck with no refund option, so offering a choice between a full raincheck or a partial refund is one of the more customer-friendly cancellation approaches in the local industry.
When you book, we reserve specific equipment for your specific date and turn away other customers who wanted those same items for the same day. The deposit covers that held inventory and the prep work (cleaning, inspection, scheduling) that begins as soon as you book. Converting it to a one-year raincheck is our way of making sure you never actually lose that money — it's still yours, just redirected to a future event.
Your deposit converts to a one-year raincheck, same as any cancellation. The difference is timing — you can cancel anytime before our crew arrives at your location with no day-of penalty. If you paid more than your deposit, you choose a full raincheck or a refund of the overpayment minus 5%.
Light rain usually doesn't stop the fun — the kids are already wet from the water slide anyway. For safety, riders should exit and the unit should be unplugged during lightning or winds over 15 mph. Once conditions clear, you pick back up for the rest of your rental period. The equipment stays on site for your full rental window.
If you cancel and choose a partial refund (instead of a full raincheck), we deduct 5% from the refundable portion to cover credit card processing fees we already paid on your transactions, plus restocking and re-scheduling costs. This only applies to the refund option. If you choose a full raincheck instead, there's no 5% fee and 100% of your payment goes toward your next rental.
Yes, always. Date changes and equipment swaps are completely free with no limit. This is the simplest alternative to cancelling — move your date and your full payment stays intact with nothing extra to pay.
Our standard delivery pricing is built around flexible windows — we fit each stop into an efficient route across the DFW metroplex that covers dozens of events in a day. When a customer needs an exact arrival time, we have to pull a truck and crew out of that efficient route and dedicate them to a specific window. That typically means staff overtime or clocking in early, plus extra fuel for a dedicated trip. The exact-time delivery fee covers that real added cost. If you can give us a flexible morning or afternoon window, your delivery falls into our standard route with no extra charge.
Park deliveries can't be left unattended, so we coordinate our arrival and pickup around your reservation window rather than fitting it into our standard residential route. That usually means a dedicated trip, extra staff time, and additional fuel — costs that wouldn't exist for a typical home delivery. The $75 to $100 park delivery service fee covers the added labor and vehicle time it takes to handle a public-venue drop-off correctly.
Absolutely. We offer flexible payment plans with no interest and no fees. Book with your deposit, then pay at whatever pace works for you. The balance just needs to be paid before delivery day.
Yes. Every piece of equipment is state-inspected annually by a TDI-approved inspector, and we carry $1 million in occurrence-based liability insurance, workers' compensation, and commercial auto insurance. Read more on our safety standards page.
We keep our policies more customer-friendly than the DFW industry norm. Most party rental companies in this market hold your full payment as a raincheck if you cancel — with no refund option at all. We give you a choice: take a full one-year raincheck, or receive a refund for everything paid above your deposit. Date changes are always free and unlimited, which means customers who need to shift plans rarely have any issue at all.
Questions? We're Here to Help.
Our team is available to walk you through any policy question, help you make a change, or set up a payment plan. We've been doing this since 2002 — just give us a call.
